Nineteen things people ask us

Disconnection of Supply

The due date for payment of your current bill is indicated in the center portion of your bill. Your electricity supply is subject for disconnection if:

You do not pay your monthly electricity bill on time

You do not keep a payment agreement and fail to communicate with us on the matter

A cheque paid by you returns due to your account having insufficient funds

NOTE: Should disconnection occur because your cheque was returned on account of insufficient funds, a cash settlement of the amounts due on your bill, plus a reconnection fee is required before your electricity supply can be restored.

Reconnection of supply

If we have disconnected you for arrears the following must be paid before we can restore your electricity supply:

The full amount outstanding

A reconnection fee of $22.00

A security deposit where applicable

We will reconnect your electricity supply within 24 hours after the required payments have been received.

Remember! We are here to serve you efficiently and economically, but we need your assistance - please pay on time.

Your bill will be mailed to your billing address per usual. You can sign up for our MyAccount service to have your bill emailed to you and pay it online through a credit or debit card and local online bank account. No arrangements can be made for your bill to be sent to your off island address.

Customers can get their account balance by calling our Account Enquiry service at +1 (758) 457-4433 and following the telephone prompts, or the LUCELEC switchboard at +1 (758) 457-4400. Have your account number ready.  You may also sign up for our free MyAccount service for online access to your electricity account, have your bill emailed to you, view your bill balance and a lot of other information about your account.

The Your Electricity Bill section of this web site explains fully each of the terms on your bill.

LUCELEC requires prompt payment of bills to avoid arrears and disconnection of service.

Issue of Electricity Bills

An electricity bill is dispatched to each customer every month. This bill may either be based on your actual consumption, calculated using the meter reading obtained from your meter or alternatively, in cases where your meter may not be accessible, your bill may be an estimate of your average usage over the last six months. Payment of bills is due approximately thirty (30) days after the bill date for all types of customers.

Methods of Payment

Bills can be paid in full as soon as they are received. For customers who are not always able to make full monthly payments, the option of making part payments throughout the month as funds come to hand is also available. Advance payments are also welcomed, especially in cases where customers expect to be away when the bill is issued.

Payments can be made by card, cash or cheque at any of our Administrative offices in Castries, Rodney Bay and Vieux-Fort.

Customers can sign up for our MyAccount service to manage and pay their bills online through direct pay (use of a credit or debit card) or their online bank account. With MyAccount, customers can have thier bills emailed, pay mutiple accounts (business or domestic) and have 24/7 access to their payment and billing history.

LUCELEC will disconnect service in these situations:

At our customer's request. This may be done in writing or in person at our Administrative offices in Sans Souci, Rodney Bay or Vieux-Fort. Proper picture identification is required to process the request

For non-payment of bills over a period of time

For unauthorized use of electricity through abstraction or diversion

For illegal tampering of meters, switches, fuses or other apparatus owned by the Company

Upon instruction from the Chief Electrical Engineer of the Ministry of Infrastructure, Ports, Energy and Labour

You can disconnect your service after ensuring all outstanding bills are paid. If you are a tenant, the account will revert back to your landlord. If you are moving to a new residence and want to keep your service, you can transfer from the old resident to the new. These requests can be made at any of our Customer Service offices in Sans Souci, Rodney Bay or Vieux-Fort as well as through text or WhatsApp to +1 (758) 285-6796, +1 (758) 285-7859, +1 (758) 285-3593 or +1 (758) 285-3329 and by email to customersupport@lucelec.com.

The New Connections section of this web site will guide you on the application process for a new electricity connection.

LUCELEC requires a security deposit be paid before an electricity supply is provided.

The deposit normally does not exceed the charge for an estimated two months supply of electricity.

Deposits earn interest at a rate to be determined from time to time by agreement between LUCELEC and the Government of St. Lucia

Deposits are held to cover any outstanding bills if a person or organisation is unable to pay.

A performance bond is also acceptable for large customers. They are usually valid for one (1) year and therefore must be renewed annually.

You must report your claim to the Customer Services Department at any of our Administrative Offices at Sans Souci, Rodney Bay and Vieux-Fort.

LUCELEC operates a 24-hour Trouble Call Service. In the event of a power outage, please call:

Yes, LUCELEC offers Summer Employment to students.  To apply, one simply has to send in an application with details of their education and current area of study.  If your application is successful you will be contacted by someone from the Human Resources Department.