Contact us
How to reach LUCELEC
If the power is off or a line is down, call the trouble-call number for your half of the island, at any hour. For everything else, find your question below and the right desk beside it.
North — 24 hours
Cap Estate to Dennery on the east, and Canaries on the west
Have this ready
- Your name and telephone number
- The precise address, and the location of the fault
- The number on the nearest electricity pole, if it has one
Customer support
Call, WhatsApp or email
- Call or WhatsApp
- Account balance
- +1 (758) 457-4433
Any time. Follow the telephone prompts.
- Online
- Customer Portal (opens in a new tab)
Or send a request through the service desk.
Who to contact
Find your question, then the right desk
No power, a line down, or anything electrical that is dangerous
24-hour trouble call
24 hours, every day
Your bill, your account, a new connection or a complaint
Customer Service
Your account balance
Account Enquiry service
Any time. Follow the telephone prompts, and have your account number ready.
Arrears, or arranging to pay what you owe
Credit Control
Monday to Friday, 8:00 a.m. – 4:00 p.m.
Signing in to, or using, the Customer Portal
Jobs and applications
Human Resources
- resumes@lucelec.catsone.com
- P. O. Box 230, John Compton Highway, Castries, Saint Lucia, West Indies
Sponsorships and donations
The Power of Caring
Press and media
LUCELEC publishes no press or media contact. Use the switchboard.
Anything else
Switchboard
Most departments publish no direct line
Beyond the desks above, LUCELEC publishes no direct line for Generation, Transmission & Distribution, System Control, Planning, Business Development, Accounts & Finance, Information Systems, Corporate Services, Internal Audit, Corporate Communications. For any of them, ring the switchboard on +1 (758) 457-4400.
Offices and hours
Where to find us
Bills can be paid, and requests made, in person at all three administrative offices. Monday to Friday, 8:00 a.m. – 4:00 p.m.
Administrative offices
Sans Souci
Castries
- Switchboard +1 (758) 457-4400
Monday to Friday, 8:00 a.m. – 4:00 p.m.
Rodney Bay
Rodney Bay
Monday to Friday, 8:00 a.m. – 4:00 p.m.
LUCELEC does not publish a street address for this office.
The Southern office
Vieux-Fort
Monday to Friday, 8:00 a.m. – 4:00 p.m.
LUCELEC does not publish a street address for this office.
Technical offices
Technical office
Castries
Monday to Friday, 8:00 a.m. – 4:00 p.m.
LUCELEC does not publish a street address for this office.
Technical office
Vieux-Fort
Monday to Friday, 8:00 a.m. – 4:00 p.m.
LUCELEC does not publish a street address for this office.
By post
St. Lucia Electricity Services LimitedJohn Compton HighwayP. O. Box 230CastriesFour offices without a published address
LUCELEC publishes a street address only for Castries. The Rodney Bay and Vieux-Fort offices, and both technical offices, are named but not located, so they have no map link yet.