Customer Service

Billing & payments

It is your responsibility as an electricity consumer to make payment of all amounts billed within 30 days of the billing date. All amounts still owing after 30 days of that bill are subject to disconnection without further notice.

Bills can be paid in full as soon as they are received. Customers who are unable to make full monthly payments have the option of making part payments throughout the month as funds come to hand. Advance payments are also welcomed, especially in cases where customers expect to be away when their bill is due.

Pay through MyAccount

Ways to pay

However suits you

Cash, cheque, and MasterCard, Discover, American Express and VISA credit cards.
Through Bank of Saint Lucia, Republic Bank, CIBC First Caribbean and 1st National banks.
Online through the Customer Portal, by card or through your own online banking — where you can also have bills emailed, pay multiple accounts, and see your payment and billing history.

Two LUCELEC technicians testing customer meters at the meter test bench. — Readings taken on the same date each month are what your bill is calculated from.

In person

Where to pay

LUCELEC's own offices, and the banks, credit unions and agents that accept payments island-wide.

LUCELEC offices

Castries Administration Office: Weekdays 8:00 a.m. – 4:00 p.m. · +1 (758) 457-4400
Southern Administration Office: Weekdays 8:00 a.m. – 4:00 p.m. · +1 (758) 457-4852
Rodney Bay Administration Office: Weekdays 8:00 a.m. – 4:00 p.m. · +1 (758) 457-4440

Banks, credit unions and agents

First Caribbean Bank: —
1st National Bank: +1 (758) 455-7000
Bank of St. Lucia: +1 (758) 456-6000
The Laborie Credit Union: +1 (758) 454-6090
The Choiseul Credit Union: +1 (758) 459-3119
The Mon Repos Credit Union: +1 (758) 455-3372
The Micoud Credit Union: +1 (758) 454-4499
National Farmers Credit Union: +1 (758) 454-6710
Dennery Community Credit Cooperative Society Ltd.: +1 (758) 453-4189
Saltibus Cooperative Credit Union: +1 (758) 455-1259
La Resource Cooperative Credit Union: +1 (758) 453-3416
St. Lucia Civil Service Cooperative: +1 (758) 452-4807
Sure Pay outlets, island-wide: +1 (758) 456-6500

Managing arrears

If you have fallen behind

Customers whose accounts are in arrears are encouraged to contact the LUCELEC Credit Control Section to discuss the status of the account and avoid disconnection.

Credit Control answers between 8:00 a.m. and 4:00 p.m., Monday to Friday. You can also visit the administrative offices at Rodney Bay, Castries and Vieux-Fort.

Credit Control

+1 (758) 728-9752 +1 (758) 728-9754 +1 (758) 728-9755 +1 (758) 728-9756

Call, text or WhatsApp. Monday to Friday, 8:00 a.m. – 4:00 p.m.

For a balance at any time, call +1 (758) 457-4433 and follow the prompts.

Customer service