Customer Service
Service desk
Seventeen requests, grouped by the job they do. If none of them fits, use a general enquiry.
Electrical connections
- Request a disconnectionI wish to have my service disconnected.
- Move in authorization — new tenantI have a new tenant moving in and want their electricity bills assigned to them.
- Move in authorization — sale or purchaseI need a connection on a property I purchased, but the deed of sale isn't registered yet.
- New connectionApply for a new electricity connection, temporary or permanent.
- Request a reconnectionI asked for my service to be disconnected, and now I want it reconnected.
- Temporary to permanentMy temporary certificate is expiring or has expired and I need to change or extend it.
Field services
Other ways to reach us
If you would rather talk to someone
- In person
- Castries, Rodney Bay and Vieux Fort. Monday to Friday, 8:00 a.m. – 4:00 p.m.
Customer service
More in this section
- Customer PortalPay, check your balance and manage your account on MyAccount
- Billing & PaymentsYour bill, how to pay it, and managing arrears
- Electricity RatesCurrent tariff and fuel surcharge
- New ConnectionsFrom application to supply
- Your MeterReadings, demand and consumption queries
- Using Less PowerWhat your appliances actually cost to run
- Our Service CharterWhat we commit to